At U New Look, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our return and refund policy below.
1. Return Eligibility
Products are eligible for return only if:
- The product received is damaged, defective, or incorrect
- The return request is raised within 3–7 days of delivery
- The product is unused, unopened, and in original packaging
- Original invoice and proof of purchase are available
For hygiene and safety reasons, certain beauty and personal care products may not be eligible for return once opened or used.
2. Non-Returnable Items
The following items are not eligible for return:
- Opened or used skincare, body care, or hair care products
- Products damaged due to customer misuse
- Items purchased during clearance or special sale offers
- Gift cards or promotional items
3. Return Process
To request a return:
- Contact our support team with your order details
- Share product images/videos if the item is damaged or incorrect
- Our team will verify the request and provide return instructions
- Once approved, the product must be shipped back in original condition
4. Refund Policy
Refunds will be processed only after successful inspection and approval of the returned product.
Approved refunds may be issued through:
- Original payment method
- Store credit or wallet balance (if applicable)
Refund processing time:
- 5–10 business days after approval
5. Damaged or Incorrect Products
If you receive a damaged, leaked, expired, or incorrect product:
- Report the issue within 24–48 hours of delivery
- Share clear photos/videos of the package and product
Our team will arrange a replacement or refund after verification.
6. Cancellation Policy
Orders can only be cancelled before shipment confirmation.
Once the order is shipped, cancellation requests may not be accepted.
7. Shipping Charges
- Return shipping charges may be borne by the customer unless the return is due to our error
- Original shipping charges are non-refundable unless the product received was damaged or incorrect