At U New Look, we aim to provide a smooth and reliable delivery experience for all our customers.
1. Order Processing
- All orders are processed within 1–3 business days after successful payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
- Customers will receive order confirmation and shipping updates via email or SMS.
2. Shipping Timeline
Estimated delivery timelines:
- Local Deliveries: 2–5 business days
- Domestic Deliveries (India): 5–10 business days
- Delivery timelines may vary depending on location, courier availability, weather conditions, or public holidays.
3. Shipping Charges
- Shipping charges will be calculated at checkout based on delivery location and order value.
- Free shipping may be offered on selected products or minimum order values during promotional campaigns.
4. Order Tracking
Once the order is shipped:
- Customers will receive a tracking ID and courier details
- Orders can be tracked through the courier partner’s website
5. Delivery Issues
If you experience any of the following:
- Delayed delivery
- Missing package
- Damaged package
- Incorrect shipping information
Please contact our support team immediately for assistance.
6. Incorrect Address
Customers are responsible for providing accurate shipping information.
U New Look will not be responsible for delivery delays or failed deliveries caused by incorrect or incomplete addresses.
7. Failed Delivery Attempts
Courier partners may attempt delivery multiple times.
If delivery fails due to customer unavailability or incorrect address details:
- The package may be returned to us
- Re-shipping charges may apply
8. Damaged Packages
If the package appears damaged during delivery:
- Please avoid accepting the package if visibly damaged
- Contact us immediately with photos/videos for support
9. International Shipping
Currently, international shipping availability may vary depending on location and courier support.
Additional customs duties or import taxes (if applicable) must be paid by the customer.